Many business people know the significance of online reviews to their business relationships. Positive reviews are likely to attract prospective clients to your firm. On the other hand, negative reviews can have an adverse impact on your business. They can cause current and prospective clients to look elsewhere.
If you have a business online, you may find that some competitors may try to use fake Google reviews to harm your business. This is an enormous problem for a lot of companies. The following are a few tips that can help you get rid of fake Google reviews.
Deal with the false review. It’s not easy to respond to negative comments but it’s a step that Google recommends. Without taking this step, you won’t be able to eliminate false reviews. Dealing with false reviews allows you to tell other internet users that the review isn’t genuine. It may be useless to respond to a review. Therefore, you must do more to ensure the unfounded content is dealt with.
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Flagging the review is another perfect way to eliminate false reviews. This is a pretty simple process that you can accomplish with a single click of a button. There’s a flag next to the name of the user. Click on it and a separate page where you can report a policy violation will come up.
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Contact Google about the false review via telephone. This may take a little bit of time but, in the long run, it will be worth it. To make sure something is done about the reviewer and the review, you need to be persistent. You’ll need to use your Google business listing account to contact Google. Click “Support” on the menu tab. On the right hand side, a popup support menu will appear. You can opt to make a phone call or send a text message. State the fake review, violated policies and user’s name during the phone call. This way, it will be easy to remove the fake review fast.
Sometimes Google may be non-responsive to your requests. You may have to take legal action to get rid of the review. It’s advisable to subpoena Google to reveal the identity of the reviewer. Google has the capacity to establish the IP address of the user. Once you have the identity of the reviewer, you can pursue them or settle the case out of court.
Dealing with false Google reviews can be difficult. But it’s doable. It’s imperative that you get rid of the reviews when they’re ruining the reputation of your business. It can be hard to market your firm on the web because fake reviews affect your ratings. To get rid of fake reviews, you can contract companies that render online reputation management services. They’re equipped with the right know-how and skills to get rid of these reviews effectively.